Privacy Policy

ZoinTech Solutions Private Limited ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our e-commerce website, techorion.in, and make purchases through our platform.

We prioritize transparency and will keep you informed of any updates to this Privacy Policy as we continue to enhance our e-commerce services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to facilitate your shopping experience:

• Personal Information: When you create an account, place an order, or subscribe to our newsletter, we collect your name, email address, shipping address, phone number, payment details, and other necessary information.
• Order Information: Details related to your purchases, including product information, order history, shipping preferences, and other transaction-related data.
• Technical Data: This includes IP addresses, device type, browser type, time zone settings, and other technology-related information used to access our website.
• Usage Data: Information about how you navigate and interact with our website, such as pages viewed, time spent on the site, and shopping preferences.
• Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences, track your shopping cart, and collect analytics data.

2. How We Use Your Information

• To Process Transactions: To process and fulfill your orders, manage shipping, and provide customer support.
• To Improve User Experience: To enhance our website’s functionality, personalize your shopping experience, and make navigation more efficient.
• To Provide Customer Support: To respond to inquiries, manage returns or exchanges, and address any issues with your orders.
• Marketing and Promotions: With your consent, we may send promotional offers, updates on new products, and personalized recommendations based on your previous purchases and preferences.
• Fraud Prevention: To detect and prevent fraud, identity theft, and other illegal activities.

3. Sharing Your Information

We only share your information with third parties in the following situations:

• Service Providers: We share your data with third-party vendors who assist us in operating our platform, processing payments, fulfilling orders, managing shipping, and conducting marketing activities.
• Payment Processing: Your payment information is shared with secure third-party payment processors. We do not store your full credit card information on our servers.
• Legal Compliance: We may disclose your data if required by law, court order, or to enforce our Terms of Use.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

4. Data Security

We implement industry-standard security measures to protect your personal and payment information from unauthorized access, alteration, or disclosure. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

• Personal Information: Retained while your account is active or as needed to provide services.
• Usage Data: May be retained for 7 to 21 days for analytics and service improvements.

Once no longer needed, we securely delete or anonymize your data in accordance with applicable laws.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to your personal data.
• Correction: Request corrections of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Objection: Object to processing for marketing purposes.
• Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at the details provided in the "Contact Us" section below.

7. Cookies

We use cookies to enhance your shopping experience by remembering your preferences and tracking your cart. You can manage cookies through your browser settings. Disabling them may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, logistics partners). We are not responsible for their privacy practices or content. Please review their policies before sharing personal information.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on this page, and the "Effective Date" will reflect the last revision.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ZoinTech Solutions Private Limited
Jaipur, Rajasthan, India – 302020
Email: support@techorion.in
Phone: +91 73000 76262